Shipping Policy

1. Digital Products Delivery

Naturals primarily delivers digital products and services such as membership vouchers, service vouchers, online booking confirmations, e-invoices, coupons and promotional codes.

1.1 Delivery Method

• Email
• SMS
• Registered mobile number
• Your customer account on the website, if portal access is provided

1.2 Delivery Time

• Digital products are typically delivered within 4 hours of successful payment.
• In rare cases, due to payment gateway or operational delays, delivery may take up to 2 working days.

1.3 Non-Receipt of Digital Products

• Check your spam or junk email folder.
• Verify that the mobile number and email provided are correct.
• Contact us with your transaction ID via: https://naturals.in/contact-us

2. Physical Product Delivery

Where applicable, physical products such as salon products / services are delivered under the following terms.

2.1 Processing Time

Orders are processed within 1 to 3 business days of receiving payment.

2.2 Shipping Time

• Metro cities: up to 5 business days
• Non-metro cities: up to 7 business days
• Remote locations: up to 10 business days

Delivery timelines may vary due to courier delays, public holidays, or natural disruptions.

2.3 Shipping Charges

Any applicable shipping charges will be displayed at checkout.

2.4 Order Tracking

A tracking link or tracking ID will be shared by the courier partner once the order is dispatched.

2.5 Failed Delivery

If a shipment is returned due to incorrect address, recipient unavailability, or refusal to accept delivery, re-shipping charges will apply and will be payable by the customer.

3. Delivery Issues and Support

For any issues related to delivery or non-receipt of products, please contact us at:

Please provide the following details to help us resolve the issue:

• Name
• Mobile number
• Order ID or Transaction ID
• Email ID
• Purchase date
• Product or service details

4. International Shipping

Currently, Naturals.in does not support international shipping for physical or digital products.

5. Changes to This Policy

Naturals reserves the right to update or modify this Shipping Policy at any time. Changes will be posted on this page with the revised date.